Roam
FAQ & policy

Help

Roam is a comparison assistant. You book, pay, cancel, and manage reservations with the partner site.

01

Roam does not take payment

Roam compares partner options and helps you decide where to stay. Payment details are entered only on the partner site.


02

Booking happens on partner sites

When you choose a deal, Roam sends you to the partner site to review and complete the reservation.


03

Cancellation and refunds

Cancellation windows, refund eligibility, deposits, taxes, and fees are controlled by the partner and the property. Always review the partner policy before booking.


04

How Roam earns money

Roam may earn a referral commission when you book after using a partner link. That referral does not change the price shown by the partner.


05

Affiliate disclosure

Partner links can include affiliate tracking. Roam ranks options by trip fit, price, and available partner data, not by taking payment in the app.


06

Data and privacy

Use chat for travel planning, not private identity documents, payment cards, passports, or booking confirmations.


07

Contact support

For Roam account or product issues, contact Roam support. For reservation changes, payment, or refunds, contact the partner where you booked.

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